Shipping policy

📦 SHIPPING & RETURNS – POIESIS

Shipping within India:
Poiesis currently ships all over India. We are working on enabling international shipping soon.

At Poiesis, we understand how important it is to receive your purchases in excellent condition and on time. Rest assured, we work diligently to deliver your products as quickly as possible.

For any queries, feel free to reach out to us at care@poiesis2025@gmail.com
📞 Customer Support Hours: Monday – Sunday, 10:00 AM – 10:00 PM
⏱️ Response Time: We aim to resolve all queries within 72 hours.

🚚 Shipping Duration

All orders are typically delivered within minimum 3 to  max 7 working days, depending on the product and delivery location. In rare situations beyond our control (e.g., logistics delays), we will make every effort to ensure timely delivery.

🔁 RETURNS & EXCHANGES

Eligibility (Only for Prepaid Orders)

We offer a 7-day return policy starting from the date you receive your item. Returns are only accepted for prepaid orders. Cash on Delivery (COD) orders are not eligible for return or exchange.

To qualify for a return:

  • The item must be in original condition: unworn, unused, with all tags and packaging.
  • A valid proof of purchase (e.g., invoice or receipt) must be provided.

To initiate a return, contact us at +91 7758 819 715. Once approved, we will provide a return shipping label and instructions.

Note: Items sent back without prior approval will not be accepted.

Return Procedure:

  1. Call us at +91 7758 819 715 to raise your return/exchange request.
  2. Once approved, courier the item to:
  3. Poiesis Returns
    Shop No. F-005, Om Ram Kutir CHSL,
    Indralok Phase 5, Nava Nagar,
    Bhayandar East, Mumbai, Maharashtra – 401105
  4. Share your courier ID, customer details, and order number via email to poiesis2025@gmail.com.
  5. Once we receive the item, we will initiate the exchange process and send you the new item details via your registered mobile number.

🔄 Exchanges (Only for Prepaid Orders)

To receive a replacement item, return the original product. Once approved, we will contact you to confirm and ship the new item. COD orders are not eligible for exchanges.

❌ No Refund Policy

  • No refunds will be issued after a product is delivered. Only exchanges are allowed for prepaid orders.
  • Refunds are only applicable if we cancel the order due to a stock or processing issue.
  • Refunds (if applicable) may take 10–14 business days, and updates will be shared by Razorpay (including RRN and Refund ID) via email.

Note: Customers are responsible for courier charges for returns and exchanges.

🚫 Damages & Issues

Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, contact us immediately. We will ensure the issue is resolved promptly.

❎ Order Cancellations

  • A full refund is applicable if your order is cancelled, lost, or undeliverable.
  • If the order is already shipped and then cancelled, the refund will be processed after the product is returned, minus applicable shipping fees.

If you need further assistance, we're always happy to help at poiesis2025@gmail.com or +91 7758 819 715